Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through rsfox.com are processed and delivered.

Order Processing

Orders are normally processed within 1–3 business days after payment authorization and any required verification. Business days exclude weekends and public holidays.

Processing may take longer during product launches, major promotions, peak seasons, or if we need to verify payment or address information. Orders containing pre-order or made-to-order items may follow the timing shown on the relevant product page.

Processing time is separate from shipping transit time.

Estimated Transit Times

After dispatch, the estimated transit times are:

Standard Shipping: 6–12 business days;
Expedited Shipping: 4–8 business days, where available.

These are good-faith estimates and are not guaranteed delivery dates. The delivery estimate shown at checkout or in a shipping confirmation may vary by destination, customs processing, carrier capacity, weather, public holidays, remote-area service, and other circumstances outside our reasonable control.

Shipping Rates

Available shipping methods and charges are shown at checkout before payment. From time to time, we may offer free-shipping promotions subject to the displayed order threshold, destination, eligible products, and promotion terms.

If a promotion threshold is calculated after discounts, returns that reduce the retained order below that threshold may affect any shipping refund only where permitted by law and clearly disclosed.

Order Cut-Off and Business Days

Orders placed after the daily warehouse cut-off, on weekends, or on public holidays begin processing on the next business day. A checkout estimate does not include delays caused by missing information, failed payment authorization, or additional verification.

Shipping Confirmation and Tracking

When your order ships, we will send a confirmation email with tracking information when available. Tracking may take 24–72 hours to show its first carrier scan.

Some international orders use more than one carrier. The tracking number may change when the parcel is transferred to a local delivery provider. If an order contains multiple items, it may arrive in separate parcels at no additional shipping cost to you.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that duties and taxes are included, these charges are the customer’s responsibility and are not collected or controlled by RSFOX.

Customs authorities may require additional information from the recipient. Customs processing can delay delivery. Refusal to pay required import charges may cause the parcel to be returned, abandoned, or destroyed. Any resulting refund will be handled under applicable law and our Return & Refund Policy.

Address Accuracy

Please review your shipping address carefully before submitting your order. Include the recipient’s full name, street and unit number, city, state or province, postal code, country, and a reachable telephone number where required by the carrier.

Contact support@rsfox.com immediately if an address needs to be corrected. We cannot guarantee changes after processing begins. RSFOX is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

We may be unable to ship to certain P.O. boxes, military addresses, restricted areas, or remote locations. If no available carrier can deliver to the submitted address, we will contact you for an alternative address or cancel and refund the affected order.

Delivery Attempts and Collection

The recipient is responsible for monitoring tracking and responding to reasonable carrier delivery or collection notices. A signature, access code, identity verification, or collection from a pickup point may be required.

If a parcel is returned because it was refused, not collected, or could not be delivered after reasonable attempts, we will contact you after it returns to us. Any refund, reshipment, or deduction of actual shipping and return costs will be handled under our Return & Refund Policy and applicable law.

Delays

Carrier delays can occur after dispatch. If tracking has not updated for several business days, contact us and we will help request an investigation where appropriate.

If we learn that we cannot ship within a specifically promised time, we will provide the options required by applicable law, which may include consenting to a revised shipping date or canceling the unshipped order for a refund.

Lost Packages

If tracking does not show delivery and the parcel is significantly overdue, email support@rsfox.com with your order number. We may ask the carrier to investigate. Carrier investigations can take time, and we may need the recipient to confirm non-receipt or provide additional information.

If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate remedy, such as a replacement or refund, subject to stock availability and applicable law.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the parcel:

Check the mailbox, entrance, reception area, garage, safe place, and surrounding property;
Ask household members, neighbors, building management, or reception staff;
Review any delivery photo or carrier notice; and
Contact the local delivery carrier using the last-mile tracking number.

Then contact support@rsfox.com promptly. We will help review the tracking and request carrier information where available. A carrier delivery scan is not used to remove any mandatory rights you may have under applicable law.

Damaged Parcels

If a parcel arrives visibly damaged, photograph the outside of the parcel, shipping label, internal packaging, and affected products before discarding anything. Contact us as soon as reasonably possible so we can assess the issue and, if necessary, raise a claim with the carrier.