Refund policy

Return & Refund Policy

At RSFOX, we want you to feel confident when shopping with us. If something is not right, please review the policy below and contact us so we can help.

Return Window

You may request a return within 14 days after the date your order is delivered. To start a return, email support@rsfox.com before the return period expires.

A return request does not automatically mean that a return has been approved. Please wait for our return authorization and return instructions before sending any item. Packages sent without authorization, sent to an address not provided by our customer service team, or sent cash-on-delivery may be refused.

Return Eligibility

To be eligible for a return, an item must:

Be unworn, unwashed, unaltered, and unused;
Be free from makeup, deodorant, perfume, pet hair, odors, stains, or other signs of wear;
Have all original tags, labels, hygiene liners, accessories, and protective materials attached;
Be returned in its original packaging where reasonably possible; and
Be accompanied by valid proof of purchase from rsfox.com.

Trying on an item indoors solely to check its fit is permitted, provided the item remains in returnable condition.

Items That Cannot Be Returned

Unless the item is defective, damaged, incorrectly supplied, or applicable law requires otherwise, we do not accept returns of:

Items marked “Final Sale” or “Non-Returnable” before purchase;
Gift cards or store credit;
Earrings and pierced jewelry;
Underwear, lingerie, bodysuits, adhesive products, or other intimate items if the hygiene seal has been opened or removed;
Swimwear if the hygiene liner has been removed or disturbed;
Personalized, customized, altered, or made-to-order items;
Items that have been worn, washed, damaged, altered, or returned incomplete; or
Free promotional gifts, unless the complete qualifying order is returned.

How to Request a Return

Email support@rsfox.com with:

Your order number;
The email address used to place the order;
The name of each item you wish to return;
The reason for the return; and
Clear photos or a short video if the item is damaged, defective, incorrect, or materially different from what you ordered.

If approved, we will provide return instructions and the authorized return address. The return address may be different from the address shown on the parcel you received. Do not return a parcel to the sender address unless our customer service team expressly instructs you to do so.

Return Shipping Costs

For a change-of-mind return, including an unwanted item, incorrect size selected by the customer, or personal preference, the customer is responsible for the direct cost of return shipping, except where applicable law requires otherwise.

Please use a trackable shipping service and keep your receipt. RSFOX is not responsible for a return parcel that is lost, delayed, damaged, or delivered to an unauthorized address. We do not accept cash-on-delivery returns.

If we confirm that an item was damaged before delivery, defective, or incorrectly supplied, we will provide an appropriate remedy and, where required, cover reasonable return shipping costs. Please contact us before arranging a return.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you receive an item that is damaged, defective, incorrect, or missing, contact support@rsfox.com as soon as reasonably possible, preferably within 7 days of delivery. Include your order number, a description of the issue, photos of the entire item, close-up photos of the issue, and photos of the parcel label and packaging.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, store credit, or another reasonable solution. Minor color differences caused by screen settings, lighting, or photography, and reasonable manufacturing variations that do not affect normal use, are not ordinarily considered defects.

Nothing in this policy limits any mandatory rights you may have when goods are faulty, not as described, or not fit for purpose.

Refunds

After your return arrives, we will inspect it and notify you of the outcome. If approved, the refund will be issued to the original payment method, normally within 5–10 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to post the credit to your account. RSFOX cannot control external processing times.

For ordinary change-of-mind returns, original shipping charges and optional expedited shipping charges are non-refundable, except where applicable law requires otherwise. If only part of an order is returned, any shipping refund required by law will be calculated accordingly.

RSFOX does not charge a restocking fee for an eligible return. We may, to the extent permitted by law, reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the nature, characteristics, and fit of the item.

Exchanges

Because inventory changes quickly, we cannot guarantee direct exchanges. The fastest option is usually to return the original item and place a new order for the preferred size, color, or style. If you would like an exchange, contact us and we will confirm whether the requested item is available.

Order Changes and Cancellations

We begin processing orders quickly. To request a cancellation or change, email support@rsfox.com as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or been shipped.

If an order has already shipped, it must be handled under this Return & Refund Policy. Refusing delivery does not automatically cancel an order and may result in return shipping or carrier charges being deducted from the refund where permitted by law.

Undeliverable and Unclaimed Packages

Customers are responsible for providing a complete and accurate delivery address and for collecting or accepting the parcel when required. If an order is returned because of an incorrect or incomplete address, refusal, failure to collect, or unsuccessful delivery attempts, we may refund the merchandise value after the parcel is returned and inspected, less non-refundable shipping and carrier return charges where permitted by law.

European Union and United Kingdom Consumers

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to cancel an eligible online purchase without giving a reason within 14 days after receiving the goods.

To exercise that right, send a clear cancellation statement to support@rsfox.com before the cancellation period expires. You must then return the goods within the period required by applicable law. Unless we agreed otherwise or the goods are faulty or incorrectly supplied, you are responsible for the direct cost of returning the goods when that responsibility was disclosed before purchase.

Where required by law, we will refund the purchase price and the cost of the least expensive standard delivery option offered for the order. Any extra cost of expedited or premium delivery is not refundable beyond the standard-delivery amount. We may wait to issue the refund until we receive the returned goods or satisfactory evidence that they were sent back, whichever occurs first. Statutory exclusions may apply to personalized goods and sealed goods that are not suitable for return for health or hygiene reasons after being unsealed.

This section does not limit any mandatory consumer rights or legal guarantee that applies in your country.

Chargebacks and Payment Disputes

Please contact us before filing a payment dispute so we have an opportunity to resolve the issue. This does not limit your legal rights or any rights provided by your payment provider. If a payment dispute is opened, we may provide the payment provider with relevant order, delivery, policy-acceptance, and customer-service records to respond to the claim.