Contact Information

We are here to help with product questions, sizing, orders, shipping, returns, and after-sales support.

Customer Support

Email: support@rsfox.com
Website: https://rsfox.com
Support days: Monday–Friday, excluding public holidays
Typical response time: Within 1–2 business days

During major promotions and peak seasons, responses may take slightly longer. Sending repeated messages about the same request may place the conversation later in the queue, so please keep all information in one email thread where possible.

What to Include

For faster assistance, include:

• Your order number;

• The email address used at checkout;

• The recipient’s full name;

• A clear description of your question or issue; and

• Photos or video when reporting a damaged, defective, incorrect, or missing item.

Order Changes

If you need to change or cancel an order, contact us immediately. We process orders quickly and cannot guarantee changes after fulfillment has started.

Returns

Returns must be approved before shipment. Contact us for authorization and the correct return address. Do not return an item to the address printed on the original parcel unless customer service expressly confirms that address in writing.

 

Security Notice

RSFOX customer service will not ask you to disclose your full card number, card security code, account password, or one-time authentication code by email. Please report suspicious communications that claim to represent RSFOX.